While Santa checks his list twice, you should do the same with any emails that appear to be from Amazon — because a “phishing” scam is trying to steal personal and financial information.
The subject line of the suspicious email says, “Your Amazon.com order cannot be shipped.” In the body of the message, it says there was a problem processing your order and “you will not be able to access your account or place orders with us until we confirm your information.”
The email includes a link. If you click on it, instead of going to the Amazon website, it takes you to a page where you are asked for your name, address, phone number and credit card number.
And here’s the really tricky part: If you type in the requested information and click the “continue” button, it sends you to Amazon’s website — making you think that you’re actually dealing with the company instead of a scammer.
The AARP website has posted a photo of the email and the scam webpage. Click here to see it, so you’ll know what to watch out for.
Also, Amazon has posted this help page with tips for customers who find suspicious emails in their inbox.
Emails that did not really come from Amazon often include these suspicious elements:
- An order confirmation for an item you didn’t purchase or an attachment to an order confirmation.
- Requests for your Amazon username and/or password, or other personal information.
- Requests to update your payment information.
- Links to websites that look like Amazon.
- Attachments or prompts to install software on your computer.
- Typos or grammatical errors
- If the “from” line of the email is something other than @amazon.com, it’s a fake.