TWIN FALLS — Cable One recently sent an alert to its customers warning of a fake email requesting customers update their account information.
The bogus email informs customers their recent payment was declined and they should update their payment information online to avoid being delinquent on their bill.
Cable ONE reported it had nothing to do with the email and is investigating the scam. The company has also blocked the website and the email sender from its network.
The Better Business Bureau said misspelled words can be a giveaway that an email was not sent by the company. Pay attention to a website’s URL. Hover over any links to see where they lead. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different — but similar — domain.
Also be wary of an email that includes urgent instructions to take quick action such as “Click on the link or your account will be closed.” Cable one’s customer support department said it will never “email or call our customers requesting personal information such as your social security number or email password.”
Reports can be made with Better Business Bureau at 208-342-4649 or at bbb.org.