Austin-Based Velocity Credit Union Alerts Customers To Phishing Scam

ROUND ROCK, TX —Velocity Credit Union officials have issued a scam alert, urging its customers not to respond to a call-and-text tactic designed to look like official communication from them.

According to an alert on the Velocity website, “Velocity has been made aware of a call and text SCAM being sent to members and non-members referencing Velocity Credit Union,” officials wrote. “Please know that Velocity is not involved in any way with this scam.”


Credit union officials remind the public that they never contact people and request sensitive information.

“If you receive and provided any information to these numbers or feel that your account information has been compromised, please contact Velocity immediately so we may assist you in protecting your account,” officials wrote.

In the event the fraudulent contact is made during business hours, credit union officials urge people to call (512) 469-7000. For after-hours help, victims of the scam should call option 3 in the automated telephone offerings.

“To learn more on how you can protect your account, visit our Scam & ID Theft Awareness page and our Online Safety Tips page,” credit union officials wrote.


Also, those who suspect they have been victimized by a phishing scam should forward spam that is phishing for information to and to the company, financial institution, or organization impersonated in the phishing email. Most organizations have information on their websites about where to report problems, officials said.

Those who believe they’ve been scammed, also can file their complaint at, and then visit the FTC’s Identity Theft website at

“Victims of phishing can become victims of identity theft,” credit union officials warned. “While you can’t entirely control whether you will become a victim of identity theft, you can take some steps to minimize your risk.”

Velocity’s main branch is located at 610 East 11th Street in Austin. Other Austin locations are located at 4220 South Lamar Blvd., 1201 West Braker Lane and 9300 South I-35. The credit union also has branches in Round Rock and Cedar Park, at 900 West Round Rock Avenue and 1230 East New Hope Drive, respectively.

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